1) Inbound Services
2) Outbound Services
3) Staffing Services
1) Inbound Service:
An inbound call is one that a customer initiates to a call center or contact center. A help desk handles inbound calls as well, although calls may be made from employees rather than customers. Inbound call center agent performance is measured according to several metrics, including first call resolution (FCR), average handle time (AHT) and time in queue. Inbound call centers sometimes stipulate service goals the center will work toward in a service-level agreement (SLA).Today’s inbound call center agents often communicate with customers through email and chat as well as telephone calls.
We providing Different inbound services. Which are listed below
* Answering Services
* Customer Services
* Enquiry Handling
* Helpdesk Solutions
* Email and chat Support
- I) Answering Services
In today’s world, an answering service has emerged as a significant business feature due to limited time and budget constraints. A call center answering service can essentially get to answer each and every call and forward the targeted message. This is how company employees can be relieved of unnecessary tasks and can concentrate more on the core business areas. This in turn results in more profit for a company and makes the business operations more streamlined.
Teamployer Services offers live answering service under the well-designed inbound call center services. With years of proven track record, Teamployer Services offers integrated outbound call center service, inbound call center service, order taking, customer service assistance and other phone answering services. We are specialized in offering accurate and effective answering service that will help to save both time and cost.
- II) Customer Services
For a successful business undertaking, simply attaining new customers will never prove to be enough especially when your aim is to maintain a larger client base. In today’s business world, true value only comes from specialized customer services. It is only through customer care retention program and growth of the obtained customers that you can make a larger base of the clients.
Over years of industry experience makes Teamployer Services one of the leading contenders in offering customer care services. We bring you comprehensive customer relationship management programs to offer expected results from our service. We value customer service to be the basis of any business. In order to make you win large number of customers and also to get them coming back again and again, we institute quality customer care services all the way to meet business goals.
III) Enquiry Handling
Teamployer Services slew of BPO services are an ideal extension of our IT service offerings. BPO services are structured on a strong foundation of domain expertise and process. With the use of innovative technologies, Teamployer Services are finely managed to meet the high quality standards at work. We value our customers and we know clients rely on the services that we provide. Our all-round services are there to improve and focus on the core business activities of clients maintaining high quality service in every respect.
Operating as a well-built information center, Teamployer Services offers all the essential information for the customer. This is how Teamployer Services delves in to offer a better understanding of all the products or the services. Its main purpose is to get the delivery of information double checked. Based on the actual needs of the customers and the proposed segmentation, inquiry handling services are offered.
- IV) Help desk Solutions
Providing technical support is our main area of expertise. We bring you a fine combination of experience and domain knowledge to ensure better results all the way. At Teamployer Services, it is the job of the customer care representatives who hold the responsibility to bring together the resources and gamut of knowledge to address several key issues or problems.
Teamployer Services help desk solution forms to be one natural extension of the overall technical service offerings. It brings about customized solutions to diverse client base depending on the services put on offer. Help desk services are offered to support and promote the use of technology for better functioning in the prevailing business environment. These services form the main traditional mechanism for the normal technical support services.
- V) Email and chat Support
Having the email queries of customers and prospects answered promptly, accurately and efficiently will help to improve customer satisfaction, thereby enabling retention and repeat business growth. Offshore email support services thus help you to bring a balance at work solely between the off-peak and the peak periods. This translates to effective time and resource utilization. By having professional offshore email support and chat support you can enjoy lower call volumes thus cutting higher costs associated with voice support.
Teamployer Services Live Chat Support enables the customer care representative to make their customers available with the co-browsing and web alliance aid. The chat support form is a type of web collaboration that lets a customer care representative and the customer to share common display space.
2) Outbound Service:
An outbound call center is one in which call center agents make outbound calls to customers on behalf of a business or client. Calls made from the center can include telemarketing, sales or fund-raising calls, as well as calls for contact list updating, surveys or verification services. A call center may handle either outbound or inbound calls exclusively or might deal with a combination of the two. An outbound call center uses distinct metrics to measure agent success, such as cost per call, revenue earned, total calls made and tasks completed. An inbound call center uses different metrics, such as first call resolution (FCR).
Human Resource systems processes align to their business requirements idea of denouncing pleasure and praising pain was born and I will give you a complete account of the system, and expound the actual teachings of the great explorer of the truth. Take a 360-degree view of yours situation
* Lead Generation
* Appointment Setting
* Cross Selling and up Selling
* Market Research and Survey
* Product or service Promotion
- I) Lead Generation
Business Lead Generation service simply refers to the creation or generation of potential customer interest in a product or service. A lead can be generated for diverse purposes – selling, awareness, list building, research or even opinion polls. Lead generation has always been considered one of the most effective methods to gain prospective customers. The concept in not new, however, the approach is brand new today.
Today, sales lead generation works wonders for all businesses. Market trends indicate lead generation services will gain popularity in the near future for service- oriented businesses.
More often than not, lead generation process is a win-win situation for both seller and the buyer. In a lead generation process, a buyer can request for information from different businesses offering a particular product or service. For the seller, lead generation is the ideal opportunity to pitch their services or products to reach potential consumers.
Statistics show that conversion rates of a lead generation process are higher than that of a cold calling process. The reason is that the lead generation process is more evolved and engaging than a cold calling process.
Teamployer Services offers live answering service under the well-designed inbound call center services. With years of proven track record, Teamployer Services offers integrated outbound call center service, inbound call center service, order taking, customer service assistance and other phone answering services. We are specialized in offering accurate and effective answering service that will help to save both time and cost.
- II) Appointment Setting
Teamployer Services excels in contacting a list of prospects who are not expecting a call from the business and at the same time delivers business’ sales pitch over the phone successfully. We understand that your aim is not just to conduct business but to sustain and grow amidst intense competition. Our team of call center experts excel in broadening your customer base and thus increase your bottom-lines with utmost professionalism and also give your business the much-needed makeover.
Teamployer Services helps you to stay ahead despite competition utilizing well-grounded solutions and advanced call center tools, technologies and software. Our customer care services are unique as our agents take new marketing initiatives while offering the highest quality appointment setting services. Our customer-oriented goals are highly beneficial for your business and are efficiently cost-effective.
III) Cross Selling and Up Selling
Most businesses are known to move their call center operations or outsource them to save costs. In this process, they are known to neglect the fact that about 21% of the clients usually resort to the cross selling or up selling prospects to market their products and services.
Annual market research studies on customer care services indicate that over 60% of the call centers fail to practice cross selling and up selling basics during customer interaction. This is one of the major reasons why most call centers struggle to deliver maximized business.
- IV) Market Research and Survey
Market research for a company may also involve unfolding how a company can act for marketing any particular product or service. Focus group, surveys, questionnaires, discussions are considered some of the commonly used instruments for the market research. The surveys may provide the information that your own company requires to be one of the best choices among your targeted consumers. This is where the importance of the call center technology comes.
HOW DO WE HELP
Teamployer Services is equipped with proven call center skills and offers the best market research and survey services. Integrated call center and tele-services campaigns are gradually evolving to be a direct route to ensure business success and Teamployer Services follows and integrates the same with precision.
Teamployer Services employs skilled professionals that helps generate quality output in terms of market research and surveys for your business. The process is undertaken through well-manned, cutting-edge outbound call centers.
Teamployer Services excels in offering the best market research and survey processes and lead generation services in different forms. They include telephonic surveys, employee research, one-to-one surveys, written surveys and product surveys. Teamployer Services works in a well-defined direction bringing forth all its experience in market research and survey processes.
- IV) Product or Service Promotion
Product/Service promotion is a critical ingredient that can help you create a strong foundation for your new product. Product promotion service from Teamployer Services, a renowned call center involves diverse functions like informing, persuading and reminding your potential customers to select the product/service. Handling the promotional activity is the key here and Teamployer Services is fully adept at creating a brand and recognition for your product/service.
Any marketing plan comes with a set of definite processes. Sending out emails to prospective clients and printing banners and a variety of advertisements are very expensive and time-consuming. There are diverse promotional tools involved in product promotion that include public relations, sales promotion, advertising, direct selling and personal selling in addition to fixing appointments with the customers.
Sales promotion is directed towards utilizing different incentive techniques in order to structure programs related to sales. Conversing with prospective clients and making them believe in your product/service is the key to success.
Why Teamployer Services?
Teamployer Services offers professional business outsourcing services to global clients. The finely-tailored and integrated product/service promotion services ensure reaching out to a larger audience simultaneously. Teamployer Services’ advanced approach and product/service campaign planning help in making e-commerce and your telephonic needs sync. Our integrated promotional programs are highly effective and we firmly believe building awareness is one of the biggest priorities for a successful product/service launch
(3) Staffing Service:
Teamployer is an organization with highly talented professionals who are passionate about IT Consulting Services.
Our core differentiators:
Providing end to end IT consulting and services across levels and industries
Emphasis on having access to IT Professionals having industry wide and technology expertise to create business value for our customers.
Our senior management team worked in multiple business domains and understands each client’s specific industry challenges.
Global locations enabling us to reach local talent to build the diversified talent pool.
- I) ITS Contract Work:
Dedicated Account Manager to help draft and identify your requirements
Access Talent from our pool of 1 M passive and active resources.
Teamployer – Prescreened to make sure they fit the role.
24 to 48-hour turnaround.
Flexibility between Flat Monthly Fee vs Hourly Fee. Always lower than our competitors, we will provide up to 12% discount on competitor quote for resources of the same quality.
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- II) IT Contract to Hire
Dedicated Account Manager to help draft and identify your requirements
Access Talent from our pool of 1 M passive and active resources. Grouped based on interest in potential conversion. Access to the newest available sourcing techniques to find niche talent for those fulltime roles.
Teamployer – Prescreened to make sure they fit the role.
24 to 48-hour turnaround.
Flexibility between Flat Monthly Fee vs Hourly Fee. Always lower than our competitors, we will provide up to 12% discount on competitor quote for resources of the same quality. Options of 6 to 12 months of contract to hire.
III) Full-Time Hires
Dedicated Account Manager to help draft and identify your requirements
Access Talent from our pool of 1 M passive and active resources. Prescreen to identify if resource fit Culture and vision of the company, this helps analyze if the resource will stay on as an FTE. With access to the newest available sourcing techniques to find niche talent for those fulltime roles.
Teamployer – Prescreened to make sure they fit the role.
24 to 48-hour turnaround.
Flexibility between Flat Monthly Fee vs Hourly Fee. Always lower than our competitors, we will provide up to 12% discount on competitor quote for resources of the same quality. Flat % of Conversion